LIAT, CHENG Boon; CHIAU, LEW Kaung. Antecedents of Customer Loyalty in the Malaysian Hotel Industry. International Journal for Innovation Education and Research, Dhaka, Bangladesh, v. 3, n. 8, p. 97–109, 2015. DOI: 10.31686/ijier.vol3.iss8.415. Disponível em: https://scholarsjournal.net/index.php/ijier/article/view/415. Acesso em: 9 jun. 2025.