CHEN, An-Che; HUANG, Hau-Wei. An Analysis Approach of User Centered Innovation for Call Center Services in Telecommunication. International Journal for Innovation Education and Research, Dhaka, Bangladesh, v. 4, n. 12, p. 190–196, 2016. DOI: 10.31686/ijier.vol4.iss12.74. Disponível em: https://scholarsjournal.net/index.php/ijier/article/view/74.. Acesso em: 1 jul. 2024.