NETO, Sebastião Cavalcanti; TRAVASSOS, Ivan; MELLO, Cleverson Molinari. The Use of the servqual model for the composition of self-assessment in HEI, case study: Faculdade Do Litoral Paranaense - Isepe. International Journal for Innovation Education and Research, Dhaka, Bangladesh, v. 7, n. 7, p. 382–389, 2019. DOI: 10.31686/ijier.vol7.iss7.1619. Disponível em: https://scholarsjournal.net/index.php/ijier/article/view/1619.. Acesso em: 18 may. 2024.