PANNIRSELVAM, Gertrude P. Differences in TQM Performance of Small Enterprises. International Journal for Innovation Education and Research, Dhaka, Bangladesh, v. 6, n. 3, p. 60–68, 2018. DOI: 10.31686/ijier.vol6.iss3.984. Disponível em: https://scholarsjournal.net/index.php/ijier/article/view/984.. Acesso em: 19 may. 2024.