Nascimento Vinhorte, Célio, et al. “A Proposal to Implement a Business Guidance Service (BGS) Manual Based on Business Process Management (BPM) Methodology: A Case Study in a Public Company in the Amazonas State”. International Journal for Innovation Education and Research, vol. 7, no. 11, Nov. 2019, pp. 223-30, https://doi.org/10.31686/ijier.vol7.iss11.1874.