MORET NEUBAUER, Bianca; DE SÃO PEDRO FILHO, Flávio; SEVERO DA LUZ NETO, Leonardo; BIASOTTO FEITOSA, Fabio; ALVES BEZERRA, Luciano. Technological Management of Public Services Based on the DMAIC Method Applying Theory U. International Journal for Innovation Education and Research, Dhaka, Bangladesh, v. 7, n. 12, p. 762–776, 2019. DOI: 10.31686/ijier.vol7.iss12.2073. Disponível em: https://scholarsjournal.net/index.php/ijier/article/view/2073.. Acesso em: 22 dec. 2024.