NASCIMENTO VINHORTE, Célio; BARBOSA DE ALENCAR, David; TREGUE COSTA, Alexandra Priscillar; ESTANISLAU SANCHES, Antônio. A Proposal to Implement a Business Guidance Service (BGS) Manual Based on Business Process Management (BPM) Methodology: A Case Study in a Public Company in the Amazonas State. International Journal for Innovation Education and Research, Dhaka, Bangladesh, v. 7, n. 11, p. 223–230, 2019. DOI: 10.31686/ijier.vol7.iss11.1874. Disponível em: https://scholarsjournal.net/index.php/ijier/article/view/1874.. Acesso em: 3 may. 2024.