A Proposal to Implement a Business Guidance Service (BGS) Manual Based on Business Process Management (BPM) Methodology: A Case Study in a Public Company in the Amazonas State
DOI:
https://doi.org/10.31686/ijier.vol7.iss11.1874Keywords:
Business Process Management (BPM), Business Guidance Service Manual (BGS), Public Company - Amazonas - BrazilAbstract
The public company operates directly focused on providing services to clients operating in the Amazon trade sectors. This paper aims to present a previous study on the proposal to implement a Business Guidance Service Manual (BGS) in a public company in the State of Amazonas through the Business Process Management (BPM) methodology.
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Copyright (c) 2019 Célio Nascimento Vinhorte, David Barbosa de Alencar, Alexandra Priscillar Tregue Costa, Antônio Estanislau Sanches

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