A Proposal to Implement a Business Guidance Service (BGS) Manual Based on Business Process Management (BPM) Methodology: A Case Study in a Public Company in the Amazonas State
DOI:
https://doi.org/10.31686/ijier.vol7.iss11.1874Keywords:
Business Process Management (BPM), Business Guidance Service Manual (BGS), Public Company - Amazonas - BrazilAbstract
The public company operates directly focused on providing services to clients operating in the Amazon trade sectors. This paper aims to present a previous study on the proposal to implement a Business Guidance Service Manual (BGS) in a public company in the State of Amazonas through the Business Process Management (BPM) methodology.
References
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BRITTO GC of. BPM for All: A comprehensive, objective, and insightful overview of business process management. Florianópolis: Bookess, 2012.
BROCKE JV; ROSEMANN M. BPM Handbook: Business Process Management. Porto Alegre: Bookman, 2013.
DE SORDI J.O. Information Technology Applied to Business. Sao Paulo: Atlas, 2005.
NATIONAL QUALITY FOUNDATION. Process Definitions. 2009. Available at: https://fnq.org.br/quality-definicoes-2009. Accessed on: 19 Sep. 2019.
MARANHÃO M; Apple Tree MEB. Our daily process. Rio de Janeiro: Qualitymark, 2009.
MEGARD P. Business Process Management: Don't Neglect the User! AI Journal, March, 2002.
SANTANA AFL. BPMG - A Conceptual Model for BPM Governance. 2015. Thesis (Doctorate in Computer Science) - Informatics Center - Federal University of Pernambuco, Recife-PE.
SANTOS W; ROBAINA D. The Impact of Business Process Management (BPM) on Organizational Costs. XI Symposium on Excellence in Management and Technology (SEGeT). 2014
SIMÃO M. The empire of processes. Computing Today. Sao Paulo, Edition 586, p. 8-13, 2006.
TINNILA M. Strategic Perspectives to Business Process Redesign. Business Process Reengineering & Management Journal, v.1, n.1, pg. 44-51, 1995.
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2019-11-01
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Copyright (c) 2019 Célio Nascimento Vinhorte, David Barbosa de Alencar, Alexandra Priscillar Tregue Costa, Antônio Estanislau Sanches
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How to Cite
Nascimento Vinhorte, C., Barbosa de Alencar, D., Tregue Costa, A. P., & Estanislau Sanches, A. (2019). A Proposal to Implement a Business Guidance Service (BGS) Manual Based on Business Process Management (BPM) Methodology: A Case Study in a Public Company in the Amazonas State. International Journal for Innovation Education and Research, 7(11), 223-230. https://doi.org/10.31686/ijier.vol7.iss11.1874
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