A Proposal to Implement a Business Guidance Service (BGS) Manual Based on Business Process Management (BPM) Methodology: A Case Study in a Public Company in the Amazonas State

Authors

  • Célio Nascimento Vinhorte
  • David Barbosa de Alencar a:1:{s:5:"en_US";s:6:"ITEGAM";}
  • Alexandra Priscillar Tregue Costa
  • Antônio Estanislau Sanches

DOI:

https://doi.org/10.31686/ijier.vol7.iss11.1874

Keywords:

Business Process Management (BPM), Business Guidance Service Manual (BGS), Public Company - Amazonas - Brazil

Abstract

The public company operates directly focused on providing services to clients operating in the Amazon trade sectors. This paper aims to present a previous study on the proposal to implement a Business Guidance Service Manual (BGS) in a public company in the State of Amazonas through the Business Process Management (BPM) methodology.

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Published

2019-11-01

How to Cite

Nascimento Vinhorte, C., Barbosa de Alencar, D., Tregue Costa, A. P., & Estanislau Sanches, A. (2019). A Proposal to Implement a Business Guidance Service (BGS) Manual Based on Business Process Management (BPM) Methodology: A Case Study in a Public Company in the Amazonas State. International Journal for Innovation Education and Research, 7(11), 223-230. https://doi.org/10.31686/ijier.vol7.iss11.1874

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