A Proposal to Implement a Business Guidance Service (BGS) Manual Based on Business Process Management (BPM) Methodology: A Case Study in a Public Company in the Amazonas State

Célio Nascimento Vinhorte; David Barbosa de Alencar; Alexandra Priscillar Tregue Costa; Antônio Estanislau Sanches

doi:10.31686/ijier.vol7.iss11.1874

A Proposal to Implement a Business Guidance Service (BGS) Manual Based on Business Process Management (BPM) Methodology: A Case Study in a Public Company in the Amazonas State

Authors

Célio Nascimento Vinhorte

Author
David Barbosa de Alencar

a:1:{s:5:"en_US";s:6:"ITEGAM";}

Author
Alexandra Priscillar Tregue Costa

Author
Antônio Estanislau Sanches

Author

DOI:

https://doi.org/10.31686/ijier.vol7.iss11.1874

Keywords:

Business Process Management (BPM), Business Guidance Service Manual (BGS), Public Company - Amazonas - Brazil

Abstract

The public company operates directly focused on providing services to clients operating in the Amazon trade sectors. This paper aims to present a previous study on the proposal to implement a Business Guidance Service Manual (BGS) in a public company in the State of Amazonas through the Business Process Management (BPM) methodology.

References

ADESOLA S; BAINES T. Developing and evaluating a methodology for Business Process Improvement. Business Process Management Journal, no. 1, v. 11, p. 37-46, 2005.

BRITTO GC of. BPM for All: A comprehensive, objective, and insightful overview of business process management. Florianópolis: Bookess, 2012.

BROCKE JV; ROSEMANN M. BPM Handbook: Business Process Management. Porto Alegre: Bookman, 2013.

DE SORDI J.O. Information Technology Applied to Business. Sao Paulo: Atlas, 2005.

NATIONAL QUALITY FOUNDATION. Process Definitions. 2009. Available at: https://fnq.org.br/quality-definicoes-2009. Accessed on: 19 Sep. 2019.

MARANHÃO M; Apple Tree MEB. Our daily process. Rio de Janeiro: Qualitymark, 2009.

MEGARD P. Business Process Management: Don't Neglect the User! AI Journal, March, 2002.

SANTANA AFL. BPMG - A Conceptual Model for BPM Governance. 2015. Thesis (Doctorate in Computer Science) - Informatics Center - Federal University of Pernambuco, Recife-PE.

SANTOS W; ROBAINA D. The Impact of Business Process Management (BPM) on Organizational Costs. XI Symposium on Excellence in Management and Technology (SEGeT). 2014

SIMÃO M. The empire of processes. Computing Today. Sao Paulo, Edition 586, p. 8-13, 2006.

TINNILA M. Strategic Perspectives to Business Process Redesign. Business Process Reengineering & Management Journal, v.1, n.1, pg. 44-51, 1995.

Downloads

PDF ²⁶³

Published

2019-11-01

Issue

Vol. 7 No. 11 (2019): International Journal for Innovation Education and Research

Section

Journal Articles

License

This work is licensed under a Creative Commons Attribution-NoDerivatives 4.0 International License.

Copyrights for articles published in IJIER journals are retained by the authors, with first publication rights granted to the journal. The journal/publisher is not responsible for subsequent uses of the work. It is the author's responsibility to bring an infringement action if so desired by the author for more visit Copyright & License.

How to Cite

Nascimento Vinhorte, C., Barbosa de Alencar, D., Tregue Costa, A. P., & Estanislau Sanches, A. (2019). A Proposal to Implement a Business Guidance Service (BGS) Manual Based on Business Process Management (BPM) Methodology: A Case Study in a Public Company in the Amazonas State. International Journal for Innovation Education and Research, 7(11), 223-230. https://doi.org/10.31686/ijier.vol7.iss11.1874