Strategic Change Management and Performance of Non-Governmental Organizations in Mandera County, Kenya

Abstract

Organizational change is seen as any observation that is empirical in nature within a firm of any variations in form of quality, shape and state over time as a result of deliberate introduction of new acting, operating as well as the thinking. The general objective of this study was to establish the influence of strategic change management on NGO`s performance in Mandera County. The purpose of this study was to establish how organization structure influences on NGO`s performance in Mandera County, to examine the effect of leadership on NGO`s performance in Mandera County, finding the impact of organizational structure on NGO`s performance in Mandera County and to determine the effect of environment on NGO`s performance in Mandera County. The study design was a descriptive survey. The study targeted by the study was 215 people from two category groups’ thus county government employees and NGOs in Mandera County. The sample size for this study was 129 chosen randomly from the two groups which are 60% of the target population. Primary data was used exclusively in this research. Data collected in this study was analysed qualitatively and quantitatively. Before analysis, qualitative data was put together in terms of similar themes and presentation was done using graphs, charts and frequency distribution tables. In order to arrive at inferences content, analysis was used in a systematic and objective way to bring together message sought. On the other hand data collected quantitatively was analyzed by the use of correlations, descriptive statistics and linear regression analysis with the support of STATA software package used in social research. The output was presented on figures and tables. The study found a strong correlation coefficient between NGOs performance and organizational culture. There exists a significant positive relationship between leadership and NGOs performance in Mandera County. There was a positive correlation coefficient between NGOs performance in Mandera County and organization structure. There was a positive correlation between employee participation and NGOs performance in Mandera County. The study concludes that all dimensions of organization culture namely teamwork; communication, reward and recognition as well as training and development are important determinants of performance. Organizational culture is an important internal environmental aspect that can lead an organization either to succeed or fail. The study concludes organizational structures address the organization of work activities, including both personnel and production systems. That the absence of quality leadership in an organizational setting negatively affect performance and this leads to stagnation in organizational operations leading to missed organizational objectives. Employee participation not only get the involvement of employees but enhances the feeling that they matter in their opinion while at the same time provide valuable information required by the managers to make better and informed decisions in regards to implementing change. The study recommends further studies on effect of strategic change management on performance of public organization as well as profit making organizations so as to be able to compare the results.