Empirical Evidence on Failure Factors of Knowledge Management Systems in Malaysia
DOI:
https://doi.org/10.31686/ijier.vol2.iss12.283Keywords:
Knowledge management systems (KMS), expert knowledge, economic factors, infrastructures, rules and regulations, political factors, organizational, managerial factorsAbstract
Despite various advantages of Knowledge Management Systems (KMS), a number of factors have been said to be responsible for its failure. The study aims to investigate the reasons of failure in implementation of KMS in Malaysia. Knowledge managers of listed companies in Kuala Lumpur Stock Exchanges (KLSE) constitute the sample society of the study. For analysis of data and testing hypotheses, T-Student Test and Friedman are employed. The results show that expert knowledge, economic factors, infrastructures, rules and regulations, political factors and organizational and managerial factors contribute to failure of attempts for implementation of KMS in Malaysia. Also, in prioritizing the factors, it was highlighted that professional knowledge is the factor with first priority, and, rules and regulations represent the last priority.
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