Towards A Redefinition Of Quality Management In Accordance With Islam

Fadzila Azni Ahmad

doi:10.31686/ijier.vol3.iss11.477

Authors

Fadzila Azni Ahmad

Universiti Sains Malaysia

DOI:

https://doi.org/10.31686/ijier.vol3.iss11.477

Abstract

This paper aims to discuss the need to redefine quality management in accordance with Islam by analysing the existing quality management definition from the Islamic philosophy perspective. The redefinition of quality management is an important contribution to the management of Islamic development institutions. Discussion towards the redefinition of quality management in this paper is based on theoretical analysis of the existing conventional quality management. This paper attempts to argue that the meaning of the existing conventional quality management is mainly limited to material and tangible aspects, such as commercialisation, increased revenues, competitiveness and meeting customer needs, whereas the philosophy and principles that underpin the development of Islamic institutions are unique and comprehensive compared to the limited material and tangible aspects. This paper proves there is a need to fill the gap in quality management of Islamic development institutions by coming up with a definition of quality management from the Islamic perspective.

Author Biography

Fadzila Azni Ahmad, Universiti Sains Malaysia

Centre for Islamic Development Management Studies (ISDEV)

References

Aaen, Ivan and Pries-Heje, Jan (2004). “Standardizing Software Processes – An Obstacle for Innovation?” in. Fitzgerald, Brian & Wynn, Eleanor (eds) IT Innovation for Adaptability and Innovation. New York: Kluwer Academic Publisher.

Aidit Ghazali (1993). “Tuntutan Memaksimakan Kualiti dan Produktiviti” a paper presented at Persidangan Pengurusan Korporat Menurut Etika Islam co-organised by SAFA Management Sdn Bhd, Angkatan Belia Islam Malaysia (ABIM), Berita Harian Sdn Bhd and Yayasan Ummi di Parkroyal Kuala Lumpur pada 3 – 4 August.

ASQ (2006). The American Society for Quality. Accessed from http://www.asq.org/ certification/six-sigma/bok.html on February 29, 2005.

Austenfeld, Robert B. Jr., (2001). W. Edwards Deming: The story of a truly remarkable person in Papers of the Research Society of Commerce and Economics, Vol. XXXXII No. 1. Accessed fromhttp://web.crc.losrios.edu/~larsenl/ExtraMaterials/WEDeming_ shortbio_Ff4203.pdf on 6th October 2015.

Avada (2012a). Philip Crosby in QualityGurus.com. Accessed from http://www.qualitygurus.com/gurus/list-of-gurus/philip-crosby/ on 9th October 2015.

Avada (2012b). Shigeo Shingo in QualityGurus.com. Accessed from http://www.qualitygurus.com/gurus/list-of-gurus/shigeo-shingo/ on 9th October 2015.

Avada (2012c). Kaoru Ishikawa in QualityGurus.com. Accessed from http://www.qualitygurus.com/gurus/list-of-gurus/kaoru-ishikawa/ on 9th October 2015.

Baidoun, Samir dan Zairi, Mohamed (2003). “A Proposed Model of TQM Implementation in the Palestinian Context” in TQM & Business Excellence Vol. 14, No. 10, December. pp. 1193 – 1211. DOI: https://doi.org/10.1080/1478336032000107744

Besterfield, Dale H., Michna Carol B., Besterfield Glen H. dan Sacre Mary B. (2003). Total Quality Management (3rd Edition), New Jersey: Pearson Education International.

Boaden, R.J. (1997). “What is Total Quality Management – and Does it Matter?”, in Total Quality Management, Vol. 8 No. 4, pp 153 – 171. DOI: https://doi.org/10.1080/0954412979596

Capezio, Peter & Morehouse, Debra (1995). Taking the Mystery Out of TQM. Franklin Lakes: Career Press Inc.

Chamberlain, John (2005). “The History of TQM” in Developer Diary, http://johnchamberlain.com/diary/2005/diary_20050129.html. Accessed on 27 March 2005.

Creech, Bill (1995). The Five Pillars of TQM. New York: Trumen Talley Books.

Crosby, Philip (1979). Quality is Free. New York: McGraw-Hill Book Company.

Dahlgaard, J.J., Kristensen, K. & Kanji, G.K. (1995). “Total Quality Management and Education” in Total Quality Management - Special Issue on Total Quality in Education, Vol. 6, nos. 5 & 6, 1995. DOI: https://doi.org/10.1080/09544129550035116

Dahlgaard, J.J., Kristensen, K. & Kanji, G.K. (1998). Fundamentals of Total Quality Management. London: Chapman Hall. DOI: https://doi.org/10.1007/978-1-4899-7110-4

Dale, B. G. (1999). Managing Quality 3rd Edition. Oxford: Blackwell Publishers Ltd.

Dale, B.G. (1994). “Quality Management Systems” dlm. Dale, Barrie G. (1994). Managing Quality 2nd Edition. Hemel Hempstead: Prentice Hall.

Deming, W. Edwards. (1986). Out of the Crisis. Cambridge, MA: MIT Center for Advanced Engineering Study.

DTI (Department of Trade and Industry) (tt). Accessed from http://webarchive. nationalarchives.gov.uk/+/http://www.dti.gov.uk/quality/2i.htm on 21 August 2005.

Encyclopaedia of Total Quality Management (1995). USA: St Lucie Press.

Fadzila Azni Ahmad (2011). Kaedah Pengurusan Institusi-institusi Pembangunan Berteraskan Islam di Malaysia, Pemenang Anugerah Tesis Doktor Falsafah Terbaik Tan Sri Muhyiddin Hj Mohd Yassin 2009, Shah Alam, Selangor: Penerbit Universiti Tekonologi MARA (UPENA).

Feigenbaum, Armand V. (1986). Total Quality Control: Engineering and management. New York: McGraw-Hill.

Feigenbaum, Armand V. (1991). Total Quality Control (3rd Edition) Revised. New York: McGraw-Hill Inc.

Gale, Thomson (2005). Quality Gurus in http://www.referenceforbusiness. com/management/Pr-Sa/Quality-Gurus.html. Accessed on 3 April 2004.

Garvin, D.A. (1988). Managing Quality: The Strategic and Competitive Edge. New York: Free Press.

Hackman, J.R. & Wageman, R. (1995). “Total Quality Management: Empirical Conceptual and Practical Issues” in Administrative Science Quarterly, 40. Pp. 309-329. DOI: https://doi.org/10.2307/2393640

Hairunnizam Wahid, Ab. Razak Dan & Mohd Ali Mohd Nor (tt). Pembaharuan Pentadbiran Untuk Pembangunan Menurut Perspektif Islam. Accessed from http://pkukmweb.ukm.my/~hairun/ kertaskerja/pentadawam.pdf on 20 January 2006.

Hamel, Gary & Prahalad, C.K. (1994). Competing for the Future. Boston, MA: Harvard Business School Press.

Helston, Ulrika and Klefso, B. (2000) “TQM as a Management System Consisting of Values, Techniques, And Tools” in TQM Magazine, 12(4), pp. 238-244. DOI: https://doi.org/10.1108/09544780010325822

Ho, Samuel K. (1999). TQM: An Integrated Approach - Implementing TQ through Japanese 5-S and ISO 9000. United Kingdom: Kogan Page.

IMJ (International Management Journal). (2005). Professor Mohammed Zairi. Accessed from http://www.managementjournals.com/profile/eabprofile54 .htm on 17 March 2007.

Ishikawa, Kauru (1985). What is Total Quality Control: The Japanese Way. Englewood Cliffs, New Jersey: Prentice-Hall.

Jamal Abdul Nassir Shaari and Nariai, Osamu (2006). Japan & TQM: The Learning Experience in International Review of Business Research Papers. Vol. 2(1). May. 100-114

Johnson, R. & Winchell, W. (1990). Management and Quality. Milwaukee, WI: American Society for Quality Control.

Juran, J. M. (1995). “Summary, Trends and Prognosis” in Juran, J.M. (ed.), A History of managing for Quality: The Evolution, Trends and Future Directions of Managing Quality. Milwaukee, WI: ASQ Quality Press.

Juran, Joseph M. (1988). Juran on Planning for Quality. New York: The Free Press.

Khaliq Ahmad (1996). Quality Management: Islamic Perspectives. Kuala Lumpur: Leeds Publications.

Khurshid Ahmad (1980). “Economic Development in an Islamic Framework” in Sudies in Islamic Economics. Leicester, U.K.: The Islamic Foundation.

Kirchner, Michael R. (1995). What’s beyond ISO 9000: A comprehensive look at the journey toward quality improvement. Accessed from www.qualitydigest.com/nov96/iso9000. html on 9th October 2015.

Kohli, A. K. & Jaworski, B. J. (1990). “Market Orientation: The Construct, Research Propositions, and Managerial Implications” in Journal of Marketing, 54(April), pp. 1-18. DOI: https://doi.org/10.1177/002224299005400201

Kruger, Volker (2001). “Main Schools of TQM: The Big Five” in The TQM Magazine, Vol. 13, No. 3. pp 146-155. DOI: https://doi.org/10.1108/09544780110366042

Landesberg, P. (1999). “In the Beginning There Were Deming and Juran” in Journal for Quality and Participation. Vol.22, No.6, Nov./Dec. 1999, p.59.

Lemieux, V. (1996). “The Use of Total Quality Management in a Records Management Environment”, ARMA Records Management Quarterly, Vol. 30 No. 3, pp. 28-38.

M. A. Mannan (1996). “Economic Development in an Islamic Framework” in M.A. Mannan & Mahboob Ahmad (eds.) Proceedings of the Second International Conference on Islamic Economics. Islamabad, Pakistan: International Institute of Islamic Economics, International Islamic University

MAMPU (Malaysian Administrative Modernisation and Management Planning Unit (1991). Panduan Pengurusan dan Peningkatan Kualiti MAMPU. Kuala Lumpur: MAMPU, Jabatan Perdana Menteri Malaysia.

Martinez-Lorente, A.R., Dewhurst, F. & Dale, B.G. (1998). Total Quality Management: Origins and Evolution of the Term in The TQM Magazine, 10. pp. 378-386. DOI: https://doi.org/10.1108/09544789810231261

McDonnell, John (1994), "The Route to Total Quality Management – Part One", Managing Service Quality: An International Journal, Vol. 4 Iss 3 pp. 41 – 45. DOI: http://dx.doi. org/10.1108/09604529410796242 DOI: https://doi.org/10.1108/09604529410796242

Mohamed Zairi (1996). "Economic Development And Global Competitiveness: Why Should Arab Managers Take Note Of Total Quality Management", The Fourth Arab Management Conference, University of Bradford, United Kingdom, pp. 408-23.

Mohd Ashari Idris (2004). Orientasi Kualiti: Prinsip dan Amalan Strategik, Bangi, Selangor: Penerbit Universiti Kebangsaan Malaysia.

Mohd Mauli Azly Abu Bakar (2004). Analisis Pelaksanaan MS ISO 9000 di Institut Tadbiran Awam Negara (INTAN) Menurut Perspektif Islam. Shariah Masters Thesis submitted to Islamic Studies Academy, Universiti Malaya. Unpublished.

Muhammad al-Buraey (2000). “The Management Principles From Islamic Perspective” a paper presented at Expert Consultation: A Quality Standard Based on the Islamic Perspective co-organised by Institut Kefahaman Islam Malaysia (IKIM) dan SIRIM Berhad di Dewan Utama IKIM on 1 – 2 November.

Muhammad Syukri Salleh (2000). “Islamic Development Management Project: Managing Development The Islamic Way” in ISIM Newsletter, 5 June, pp. 45.

Muhammad Syukri Salleh (2002). Pembangunan Berteraskan Islam. Kuala Lumpur: Utusan Publications and Distributors Sdn. Bhd.

Muhammad Syukri Salleh (2003a). 7 Prinsip Pembangunan Berteraskan Islam. Kuala Lumpur: Zebra Editions Sdn Bhd dan Pulau Pinang: Islamic Development Management Project, Pusat Pengajian Sains Kemasyarakatan, Universiti Sains Malaysia.

Muhammed Asghar (2002). Achieving Quality Through Islamic Teachings. Accessed from http://www.dqg.org/qcentral/dqg_events/seminars/jul02/islamic_prese.asp on 7 April 2005.

Oakland, John S. (1989). Total Quality Management. England: Butterworth-Heinemann Limited.

Oakland, John S. (1993). Total Quality Management. Oxford: Butterworth-Heinemann.

Olsson, P.D. dan Bokor, D.W. (1995). “Strategy Process-Content Interaction: Effects on Growth Performance in Small, Start-Up Firms”, in Journal of Small Business Management, Vol. 33, No. 1, pp. 34 – 44.

Peters, Thomas J. & Robert H. Waterman Jr. (1982). In Search of Excellence. New York, Harper & Row.

Saylor, James H. (1992). TQM Field Manual. New York: McGraw-Hill.

Scheer, F. (1994). “TQM Recognizes the Customer as an Integral Part of a Business” in The New Brewer, November - December.

Schonberger, Richard J. (1986). World Class Manufacturing: The Lessons of Simplicity Applied. New York: The Free Press.

Shewhart, Walter (1980). Economic Control of Quality of Manufactured Product. New York: D. Van Nostrand Co. Published in the year of 1931 with the same title by Milwaukee WI: American Society for Quality Control.

Shingo, Shigeo (1985). A Study of the Toyota Production System. New York: Productivity Press.

Steeples, Marion M. (1992). The Corporate Guide To The Malcolm Baldridge National Quality Award. Milwaukee, Wisconsin: ASQC Quality Press.

Suarez, Francisco E. (2001). Total Quality Management in http://www.unf.edu/ ~aelansar/modules/Total%20Quality%20Management4.doc. Accessed on 23 September 2004.

Syed Othman alHabshi (1995). Quality and Productivity: Creating a Difference in Modern Industry and Corporations. Kuala Lumpur: Institut Kefahaman Islam Malaysia.

Syed Othman alHabshi (1998). “Pengurusan dan Pentadbiran Islam: Satu Gagasan” in Syed Othman alHabshi dan Hamiza Ibrahim (eds), Pengurusan dan Pentadbiran: Mencapai Kecemerlangan Melalui Penghayatan Nilai. Kuala Lumpur: Institut Kefahaman Islam Malaysia (IKIM).

Taguchi, Genichi (1986). Introduction to Quality Engineering. Dearbron, Michigan, USA: American Supplier Institute Inc.

Taguchi, Genichi; Chowdhury, Subir & Taguchi, Shin (2000). Robust Engineering. New York: McGraw Hill.

The American Heritage Dictionary of the English Language. (2000). Boston: Houghton Mifflin Harcourt.

The Concise Oxford Dictionary (Seventh Edition) (1982). Oxford: Oxford University Press.

Wilkinson, A. (1994). “Managing Human Resources for Quality” in Dale, B.G. (ed.) Managing Quality 2nd Edition. Hemel Hempstead, Prentice Hall.

Wilkinson, A., Redman, T. Snape, E. & Marchinton (1998). Managing with Total Quality Management: Theory and Practice. Basingstoke: Macmillan. DOI: https://doi.org/10.1007/978-1-349-26153-6

Witcher, B. (1995). “The Changing Scale of Total Quality Management”, in Quality Management Journal, Summer. pp. 2 – 29. DOI: https://doi.org/10.1080/10686967.1995.11918696

Yusuf Qaradawi (1996). Memahami Keutamaan Berasaskan al-Qur’an dan al-Sunnah. Petaling Jaya: Angkatan Belia Islam Malaysia (ABIM).

Yusuf Qaradawi (1998). Peranan Nilai dan Akhlak Dalam Ekonomi Islam. Seri Kembangan: Angkatan Belia Islam Malaysia (ABIM).

Zainal Abidin Ariffin and Zuraidah Mohd. Zain (2000). Total Quality Management Practise in Malaysia: How Much is Written?. Malaysian Management Review. Vol 35(1). June. 51-58.