Classification of Failure Factors in Information Systems
DOI:
https://doi.org/10.31686/ijier.vol3.iss3.339Keywords:
Information System, Information system failure, System failure, Information System managementAbstract
Failure rate of Information Systems have rapidly increased in different aspects due to different reasons. Although above situation is not a new sight in the field of Information System, it creates many obstacles to regular activities of any organization. The failure of Information System has become a common state for any organization or industry and not depending on their rank or status. Numerous factors may have affected for Information System Failures and these factors are functioning together or individually to create the failure situation of Information Systems. The objective of this paper is to identify the main failure factors in the Information Systems. An in-depth review of the existing literature has been done to meet the objective of this study. Multidisciplinary studies across different countries, industries and areas have taken into account for identifying the main failure factors of Information Systems. This paper is presented to focus the main failure factors that affected for Information System failures based on literature; environment, quality control, human related, technology related and other connected factors. It can be mainly divided into two parts. They are conceptual factors and background factors or hard factors and soft factors. User participation, participant behavior, user satisfaction, attitudes and expectation level, and the management of organization, infrastructure facilities and pattern of usage play a crucial role in the field of Information Systems that have been identified as background factors with significant impact on Information System failures. Quality failure, project failure, system failure, management failure and software failure identified as conceptual failure factors.
Downloads
References
Bartis, E. and Mitev, N. (2008) A multiple narrative approach to information systems failure: a successful system that failed. European Journal of Information Systems, 17. pp 112 –124. [online] Available from: www.palgrave-journals.com/ejis [Accessed: 02/11/2014 ] DOI: https://doi.org/10.1057/ejis.2008.3
Beynon, P. (1999) Human error and information systems failure: the case of the London ambulance service computer-aided despatch system project. Interacting with Computers, 11(6), pp. 699-720. [Online] Available from: http://www.sciencedirect.com/science/article/pii/S0953543898000502. [Accessed: 30 September 2014] DOI: https://doi.org/10.1016/S0953-5438(98)00050-2
Clarke, S. and Lehaney, B. (2000) Mixing Methodologies for Information Systems Development and Strategy: A Higher Education Case Study. The Journal of the Operational Research Society, 51(5) pp 542-556. [online] Aavailable from http://www.jstor.org/page/info/about/policies/terms.jsp. [Accessed: 16/02/2014] DOI: https://doi.org/10.1057/palgrave.jors.2600865
Cronin, J. J., Jr. and Taylor, S.A., (1992). Measuring Service Quality: A Reexamination and Extension. Journal of Marketing, 56(3 ). p. 55-68. [online]. Available from: http://www.jstor.org/stable/1252296 . [Accessed: 22/05/2014] DOI: https://doi.org/10.1177/002224299205600304
DeLone , W. H. and McLean, E.R. (2003). The DeLone and McLean model of information systems success: a ten-year update. Journal of Management Information Systems, 19(4), pp 9-30. [online] Available from : http://mesharpe.metapress.com/content/peqdjk46vy52v4q6/ [Accessed : 02/11/2014] DOI: https://doi.org/10.1080/07421222.2003.11045748
Duffy, J. A. M. and Ketchand, A.A. (1998). Examining The Role Of Service Quality In Overall Service Satisfaction. Journal of Managerial, 10( 2). pp. 240-255, [online] Available from:http://www.jstor.org/stable/40604195 . [Accessed: 22/05/2014 ]Ganesh, L. and Mehta, A. (2010). Critical Failure Factors in Enterprise Resource Planning Implementation at Indian SMEs, Asian Journal of Management Research, 1(1), pp.44-57. [online], Available from: http://www.researchgate.net/publication/228233313_Critical_Failure_Factors_in_Enterprise_Resource_Planning_Implementation_at_Indian_SMEs [Accessed: 02/11/2014]
Gunatunge, R.S.(2004) Information Systems and Modernization of Organizations: A Flawed Case. Vidyodaya Journal of Humanities and Social Science, 1 pp 43-58.
Gunatunge, R.S.(2003). Habermasian way of Understanding Information Systems Development in Organizations in Sri Lanka. In: 9th International conference on Sri Lanka Studies, Sri Lanka. 28th – 30th November 2003. Matara, pp1-16
Hart, D. and Warne, L,(2007) Poles Apart or Bedfellows? Re-conceptualizing Information Systems Success and Failure. in: Hart, D.N. & Gregor S.D. (eds). Information Systems Foundations Theory, Representation and Reality.Canberra: ANU E Press. pp 153-168 DOI: https://doi.org/10.22459/ISFTRR.11.2007.08
Hardcastle ,E (2011) Business Information Systems. [online] Ventus publishing: ApS. Available from: www.hailienene.com/resources/business-information-systems.pdf [Accessed: 02/01/2014 ]
He, J. and King, W.R. (2008) The Role of User Participation in Information Systems Development: Implications from a Meta-Analysis. Management Information Systems, 25(1). pp. 301- 331. [online] Available from: http://www.jstor.org/stable/40398934 [Accessed: 02/11/2014 ] DOI: https://doi.org/10.2753/MIS0742-1222250111
Heeks, R.(2002) Information Systems and Developing Countries:Failure, Success, and Local Improvisations. The Information Society, 18( 2). pp. 101-112. [Online] Available from: http://www.tandfonline.com/doi/pdf/10.1080/01972240290075039. [Accessed: 30 /09/2014] DOI: https://doi.org/10.1080/01972240290075039
Irani, Z., Sharif, A. M. and Love, P.E.D. (2001) Transforming failure into success through organizational learning: an analysis of a manufacturing information system. European Journal of Information Systems, 10(1) ,pp. 55–66. [Online]Available from: www.louadi.com/Cours/IAG5/Articles/Irani-EJIS-2002.pdf. Accessed: 30 /09/2014] DOI: https://doi.org/10.1057/palgrave.ejis.3000384
Jiang, J. J., Klein, G., Parolia, N. and Li, Y . (2012) An Analysis of Three SERVQUAL Variations in Measuring Information System Service Quality. The Electronic Journal Information Systems Evaluation, 15 (2), pp,149-162. [online] Available from: www.ejise.com [Accessed: 02/11/2014 ]
Kaur, B.P. & Aggrawal, H. (2013). Critical Failure Factors In Information System: An Exploratory Review. Journal of Global Research in Computer Science, 4(1). pp 76-82, [online] Available from: www.jgrcs.info [Accessed : 02/11/2014]
Leyland, F. P., Richard, T. W. and Kavan, C.B. (1995). A Measure of Information Systems Effectiveness. MIS Quarterly, 19(2), pp. 173-187. [online] Available from: http://www.jstor.org/stable/249687 . [Accessed: 22/05/2014]Lyytinen, K. and Robey, D. (1999) Learning failure in information systems development. Information Systems Journal, 9(2). pp. 85–101. [Online] Available from: http://onlinelibrary.wiley.com/doi/10.1046/j.1365-2575.1999.00051.x/pdf. [Accessed: 30 /09/2014]
Reeva, L. and Johnston R, (2007). Are Routine Manual Systems Genuine Information Systems, in Hart, D.N. and Gregor S.D., (eds) Information Systems Foundations Theory, Representation and Reality. Canberra: ANU E Press pp 71-90
Stanforth, C. (2010). Analysing e-government project failure: comparing factoral, systems and interpretive approaches." Centre for Development Informatics. ISBN (2010): 978-1.
Sutarso, Y. and Suharmadi, A. (2011). Promotion of e-technology-based services: A case study of e-service quality at a University in Indonesia. International Journal of Business and Information, 6(1), pp.112-133. [online] Available from: http://ssrn.com/abstract=2089315. [Accessed: 02/11/2014]
Toleva-Stoimenova, S. (2010). Evaluation of web based information systems: Users’ informing criteria. Issues in Informing Science and Information Technology, 7, pp 297-310. [online] Available from: http://scholar.google.com [Accessed: 22.10.2014] DOI: https://doi.org/10.28945/1207
Uwadia, C. O., Ifinedo,P.E., Nwamarah, G. M., Eseyin. and E.G. Sawyerr, A. (2006), HE of management information systems for Nigerian universities. Information Technology for Development, 12(2). pp 91-111, DOI: 10.1002/itdj.20032 DOI: https://doi.org/10.1002/itdj.20032
Watson, R. T.( ed.) (2007), Information Systems. [online]Available from: www.uky.edu/~gmswan3/777/IS_Book.pdf [Accessed: 01.08.2014]
Downloads
Published
Issue
Section
License
Copyright (c) 2015 D.N.T Gunawardhana, Chandana Perera
This work is licensed under a Creative Commons Attribution-NoDerivatives 4.0 International License.
Copyrights for articles published in IJIER journals are retained by the authors, with first publication rights granted to the journal. The journal/publisher is not responsible for subsequent uses of the work. It is the author's responsibility to bring an infringement action if so desired by the author for more visit Copyright & License.
How to Cite
