Minimizing (Know – Do) Gap to Improve Patient Care Delivery

Authors

  • Hanan Qatawneh Al Yamamah University, Saudi Arabia

DOI:

https://doi.org/10.31686/ijier.vol4.iss10.607

Keywords:

Know-Do Gap, Knowledge application, Healthcare Change

Abstract

Purpose – the purpose of this article is to explore how health organizations can enhance the capacity of the health workforce to put knowledge into practice to improve patient care. The researcher proposed a model designed to link all needed factors that leads to minimize know-do gap.
Methodology - The research design, guided by a Qualitative philosophy, was inductive in nature. The researcher used both a case study and an extensive literature review methodology to deduce different factors that leads to minimize know-do gap.
Findings – The proposed model provides a valuable new lens through which health workforce, managers and practitioners can minimize (Know – Do) gap in health care.
Research Limitations - The results of this study are drawn based on small sample. The validity and the theoretical soundness of the proposed model need to be tested.
Practical Implications – The (Minimizing Know – Do Gap) Model is essential to improve the application of health knowledge which will lead to better patient care.
Originality/Value – The proposed Model integrated eight essential factors which have been under examined in the literature.

Downloads

Download data is not yet available.

References

Almotiri, B. (2010) Evaluation of Healthcare Professionals’ Attitudes Towards Non-Compliance with Drug Treatments and Impact of Their Behaviour on Patient Reported Outcomes. Proquest.

Al-Abri, R. (2007) “Managing Change in Healthcare.” Oman Medical Journal Volume 22(3); 9-10.

Bacal, R., (1999). Performance Management. McGraw-Hill.

Bernhardsdóttir, A., (2015) Crisis Related Decision Making and the influence of culture on the behavior of decision makers. Cross Cultural Behavior in crisis preparedness and response. Springer international publishing Switzerland. DOI: https://doi.org/10.1007/978-3-319-20714-8

Carvalho, R. and & Ferreira, M. (2001) "Using information technology to support knowledge conversion processes" Information Research, Volume 7 Number 1.

Chiaburu, D. S., Baker, V. L., & Pitariu, A. H. (2006). Beyond being proactive: What (else) matters for career self-management behaviors? Career Development International, volume 11, number 7, P: 619-632.7. Choong, K. K. (2013). Understanding the features of performance measurement system: A literature review. Measuring Business Excellence, Volume 17 number 4, P: 102-121. DOI: https://doi.org/10.1108/13620430610713481

Crookes, P., Davies, S. (2004). Research into Practice. Essential Skills for Reading and Applying Research in Nursing and Health Care. 2nd ed. Elsevier Limited.

Darabos, M. (2013). Perception of the Importance of the Strategic Planning for the Employee Motivation. Economic and Social Development: Book of Proceedings: 943-950. Varazdin: Varazdin Development and Entrepreneurship Agency (VADEA). (Apr 5, 2013)

Elg, M., Klara, P. B., & Kollberg, B. (2013). Performance measurement to drive improvements in healthcare practice. International Journal of Operations & Production Management, Volume 33, Number 11, P: 1623-1651. DOI: https://doi.org/10.1108/IJOPM-07-2010-0208

Elmuti, D., Kathawala, Y., & Wayland, R. (1992). Traditional performance appraisal systems: The deming challenge. Management Decision, Volume 30 number 8, P. 42. DOI: https://doi.org/10.1108/00251749210022203

Elwyn, G., Taubert, M., Kowalczuk, J., (2007) Sticky knowledge: A possible model for investigating implementation in healthcare contexts. Implementation Science. [Online]. Available From: http://www.implementationscience.com/content/2/1/44. DOI: https://doi.org/10.1186/1748-5908-2-44

Evans, J. (2011), Quality Management, Organization and Strategy, 6th ed., South-Western, Cengage learning.

Evans, J. and Lindsay, W. (2011) The Management and Control of Quality, 8th ed., Thomson South-Western, Cengage learning.

Foster, S. (2010), Managing Quality Integrating the Supply Chain, 4th ed., Pearson Education, Inc.

George, M. and Jones, R. (2001) Towards a process model of individual change in organizations. Human Relations. Apr 2001, volume 54, pg. 419- 444. DOI: https://doi.org/10.1177/0018726701544002

Goetsch, D. and Davis, S. (2013), Quality Management for Organizational Excellence. Introduction to Total Quality, 7th ed. Pearson Education, Inc.

Grol ,R. and Grimshaw, J., 2003, From best evidence to best practice: effective implementation of change in patients' care.(Research into practice I). Journal: The Lancet. (Oct 11, 2003): p1225.19. Hitt, M., Hoskisson, R., Ireland, R. 2007. Management of strategy. Concepts and Cases. Thomson South-western. DOI: https://doi.org/10.1016/S0140-6736(03)14546-1

Inamdar, N., Kaplan, R. and Reynolds, K. (2002) Applying the balanced scorecard in healthcare provider organizations. Journal of Healthcare Management 2002;47(3):179–95. DOI: https://doi.org/10.1097/00115514-200205000-00008

Ivanceveich, J. Konopaske, R. and Matteson, M. (2008). Organizational Behaviour and Management. McGraw Hill Irwine. 8th Edition.

Jaros, S. (2010) Commitment to Organizational Change: A Critical Review. Journal of Change Management, Vol. 10, No. 1, 79–108, March 2010 DOI: https://doi.org/10.1080/14697010903549457

Kalling, T., Styhre, A., 2003. Knowledge Sharing in Organizations. Liber. Abstrakt. Copenhagen Business School Press.

Kennerley M. and Neely, A. (2003) Measuring performance in a changing business environment. International Journal of Operations & Production Management. Vol. 23 No. 2, 2003 pp. 213-229 DOI: https://doi.org/10.1108/01443570310458465

Khatri N, Baveja A Boren, SA Mammo A. (2006) Medical Errors and Quality of Care: From Control to Commitment. California Management Review 2006; volume 48 number 3 (115–141). DOI: https://doi.org/10.2307/41166353

Leonard , M. Graham, S. and Bonacum D. (2004)The human factor: the critical importance of effective teamwork and communication in providing safe care. The international journal of healthcare improvement. Qual Saf Health Care 2004;volume 13:85-90 DOI: https://doi.org/10.1136/qshc.2004.010033

Lichtenstein, B. (2014) Generative Emergence: A New Discipline of Organizational, Entrepreneurial. Oxford University Press. DOI: https://doi.org/10.1093/acprof:oso/9780199933594.001.0001

Maddox, E. N. (1987). The Effect of Problem Solving Strategy and outcome expectancy Cues on Creative Problem-solving Performance. ProQuest Dissertations & Theses Global.

McPhail, G. (1997) Management of change: an essential skill for nursing in the 1990s. J Nurs Manag 1997. Jul;5(4):199-205. DOI: https://doi.org/10.1046/j.1365-2834.1997.00017.x

Nafei, W. (2014) Assessing Employee Attitudes towards Organizational Commitment and Change: The Case of King Faisal Hospital in Al-Taif Governorate,Kingdom of Saudi Arabia. Journal of Management and Sustainability; Vol. 4, No. 1.Published by Canadian Center of Science and Education31. Phelan, S. G. (2001). Developing creative competence at work: The reciprocal effects of creative thinking, self-efficacy and organizational culture on creative performance Available from ProQuest Dissertations & Theses Global.

Purbey, S., Mukherjee, K., & Bhar, C. (2007). Performance measurement system for healthcare processes. International Journal of Productivity and Performance Management, Volume 56. Number 3, P: 241-251. DOI: https://doi.org/10.1108/17410400710731446

Rahimzai, M., Naeem, A. J., Holschneider, S., & Hekmati, A. K. (2014). Engaging frontline health providers in improving the quality of health care using facility-based improvement collaboratives in afghanistan: Case study. Conflict and Health, 8:21 DOI: https://doi.org/10.1186/1752-1505-8-21

Reece, B., and Brandt R. (2008). Effective Human Relation. 10th Edition. Houghton Mifflin.

Stacey, R., 2003. Strategic management and Organizational Dynamics. The Challenge of Complexity. 4th ed. Pearson Education Limited.

Swinehart, K., & Green, R. F. (1995). Continuous improvement and TQM in health care: An emerging o. International Journal of Health Care Quality Assurance, 8(1), 23. DOI: https://doi.org/10.1108/09526869510078031

Swinehart, K. D., & Smith, A. E. (2005). Internal supply chain performance measurement: A health care continuous improvement implementation. International Journal of Health Care Quality Assurance, 18(6), 533-542. DOI: https://doi.org/10.1108/09526860510627210

Thakur, R., Hsu, S., & Fontenot, G. (2012). Innovation in healthcare: Issues and future trends. Journal of Business Research, 65(4), 562-569. DOI: https://doi.org/10.1016/j.jbusres.2011.02.022

Thamlikitkul, V. (2006) Bridging the gap between knowledge and action for health: case studies. World Health Organization. Bulletin of the World Health Organization (Aug 2006): 603-7. Volume 84 no. 8. DOI: https://doi.org/10.2471/BLT.05.023622

United Nations Development Group, 2008 Organizational and cultural change in support of UN Coherence, Effectiveness and Relevance (CER).

World Health Organization (2004) World report on knowledge for better health: strengthening health systems. Geneva

Popper, Micha; Lipshitz, Raanan. (2000) Organizational learning: Mechanisms, culture, and feasibility. Management Learning volume 31 issue 2 DOI: https://doi.org/10.1177/1350507600312003

(Jun 2000): 181-196. DOI: https://doi.org/10.21000/JASMR00010181

Downloads

Published

2016-10-01

How to Cite

Qatawneh, H. (2016). Minimizing (Know – Do) Gap to Improve Patient Care Delivery. International Journal for Innovation Education and Research, 4(10), 157-176. https://doi.org/10.31686/ijier.vol4.iss10.607