Examining the Dimensionality of Organizational Performance in Sri Lankan Hotel Industry

Abstract

Achieving a competitive advantage threatening manages is the creation and maintenance of organizational characteristics that reward and encourage collective efforts. Despite the importance of attaining organizational performance for competitive advantage in Sri Lankan hotel industry, there has been limited study on examine the dimensionality of organizational performance in Sri Lankan hotel industry.  The organizational performance stands out as one of the components that are important to competitive advantage, and a good reason for becoming a great company. This has created a gap in the body of knowledge and examine the dimensionality of organizational performance the theoretical and practical aspect of managing hotels. The reason for ethical failure in most of the hotels is the fact that while manages concede of culture as a powerful tool that can create competitive advantage, only few manages give it the attention it deserves. This paper will discuss the dimensions of organizational performance as a model for Sri Lankan hotel industry in creating competitive advantage that supports moral and ethical behavior. Examine the implications of this model in gaining competitive advantage, and will further critique the implications of hotel industry in terms of maintaining or expanding its dimensions.