Information Quality in the public sector
the case of the Santa Catarina state Directorate for the Management and Development of Government Workers
DOI:
https://doi.org/10.31686/ijier.vol8.iss2.2177Keywords:
House of quality (HoQ), information quality (IQ), people managementAbstract
In the world of organizations, computerized systems have become indispensable as tools to support management. With regard to public service, people management requires the use of these systems to meet the expectations of its users and its customers — both the government workers themselves, and the population — through functionalities that meet the demands of the decision, strategic, tactical, and operational levels. This paper focuses on research of the Information Quality (IQ) involved in the routines and processes of the Integrated Human Resources Management System, Sistema Integrado de Gestão de Recursos Humanos (SIGRH); managed by the Santa Catarina Department of State Administration, Secretaria de Estado da Administração de Santa Catarina (SEA); or more specifically, by the Directorate for the Management and Development of Government Workers, Diretoria de Gestão e Desenvolvimento de Pessoas (DGDP). The objective of the research was to verify the current state of IQ through its dimensions and categories, the identification of items with low quality levels, and the correlation between the dimensions. The research method used was the application of the House of Quality (HoQ) tool, adapted to the specifics of the organization selected by the authors. Finally, it is through the consequent analysis of the results obtained that it was possible to suggest actions of improvement to be taken by managers.
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