Information Quality in the public sector
the case of the Santa Catarina state Directorate for the Management and Development of Government Workers
DOI:
https://doi.org/10.31686/ijier.vol8.iss2.2177Keywords:
House of quality (HoQ), information quality (IQ), people managementAbstract
In the world of organizations, computerized systems have become indispensable as tools to support management. With regard to public service, people management requires the use of these systems to meet the expectations of its users and its customers — both the government workers themselves, and the population — through functionalities that meet the demands of the decision, strategic, tactical, and operational levels. This paper focuses on research of the Information Quality (IQ) involved in the routines and processes of the Integrated Human Resources Management System, Sistema Integrado de Gestão de Recursos Humanos (SIGRH); managed by the Santa Catarina Department of State Administration, Secretaria de Estado da Administração de Santa Catarina (SEA); or more specifically, by the Directorate for the Management and Development of Government Workers, Diretoria de Gestão e Desenvolvimento de Pessoas (DGDP). The objective of the research was to verify the current state of IQ through its dimensions and categories, the identification of items with low quality levels, and the correlation between the dimensions. The research method used was the application of the House of Quality (HoQ) tool, adapted to the specifics of the organization selected by the authors. Finally, it is through the consequent analysis of the results obtained that it was possible to suggest actions of improvement to be taken by managers.
References
Bentancourt, S. M. P. Servqual como instrumento de gestão da qualidade da informação em ambiente EAD. Dissertação (Mestrado) - Curso de Engenharia e Gestão do Conhecimento, PPGEGC - Programa de Pós-graduação em Engenharia e Gestão do Conhecimento, Universidade Federal de Santa Catarina, Florianópolis, 2015, 108p.
Cheng, L. C., et al. QFD: planejamento da qualidade. UFMG, Escola de Engenharia, Fundação Christiano Ottoni, Belo Horizonte, 1995, 261 p.
Cheng, L. C., Melo Filho, L. D. R. de. QFD: desdobramento da função qualidade na gestão de desenvolvimento de produtos. 2.ed.rev. Blucher XXVI, São Paulo, 2010, 539 p.
Eppler, M. J. Managing Information Quality: Increasing the Value of Information in Knowledge-intensive Products and Processes. 2. ed. Springer-Verlag, Berlin Heidelberg, 2006. DOI: https://doi.org/10.1007/3-540-32225-6
Lee, Y. W., et al. AIMQ: a methodology for information quality assessment. Information & Management, [s.l.], v. 40, n. 2, Elsevier BV, Dec. 2002, pp. 133-146. DOI: https://doi.org/10.1016/S0378-7206(02)00043-5
Lin, G., Jing, G., Fang-Fang, D. Evaluation Method of Enterprise Information Quality Based on QFD. Ieee: International Conference on Consumer Electronics, Networks (CECNet), v. 1, n. 1C, Xianning, April 2011, pp. 325-328. DOI: https://doi.org/10.1109/CECNET.2011.5768548
Nonaka, I., Takeuchi, H. Criação de conhecimento na empresa: Como as empresas japonesas geram dinâmica da inovação. 20.ed, Campus, Rio de Janeiro, 1997.
Ohfuji, T., Ono, M., Akao, Y. Métodos de desdobramento da qualidade: elaboração e exercício da matriz da qualidade. Escola de Engenharia da UFMG, Minas Gerais, 1997.
Paludo, A. V. Administração Pública: teoria e questões. Elsevier, Rio de Janeiro, 2010.
Prusak, L., Davenport, T. Conhecimento empresarial: como as organizações gerenciam seu capital intelectual. Tradução de Lenke Peres. Elsevier, Rio de Janeiro, 2003.
Santos, F. dos. Qualidade da informação estratégica organizacional utilizando a Casa da Qualidade. Dissertação (Mestrado) - Curso de Engenharia e Gestão do Conhecimento, PPGEGC - Programa de Pós-graduação em Engenharia e Gestão do Conhecimento, Universidade Federal de Santa Catarina, Florianópolis, 2016, 159 p.
Strong, D. M., Lee, Y. W., Wang, R. Y. Data Quality In Context: A new study reveals businesses are defining data quality with the consumer in mind. Communications Of The ACM, [s. L.], v. 40, n. 5, May 1997, pp. 103-110. DOI: https://doi.org/10.1145/253769.253804
Toledo, J. C. de, et al. Qualidade: gestão e métodos. LTC xvii, Rio de Janeiro, 2013, 397 p.
Zidel, M. Retention hooks for keeping your knowledge workers, in: Manage, August, Vol. 50, Issue I, 1998, pp. 21-22.
Downloads
Published
Issue
Section
License
Copyright (c) 2020 Alexandre Cavalhero, Lia Caetano Bastos
This work is licensed under a Creative Commons Attribution-NoDerivatives 4.0 International License.
Copyrights for articles published in IJIER journals are retained by the authors, with first publication rights granted to the journal. The journal/publisher is not responsible for subsequent uses of the work. It is the author's responsibility to bring an infringement action if so desired by the author for more visit Copyright & License.
How to Cite
Most read articles by the same author(s)
- Fernanda Koehler, Lia Caetano Bastos, Rogério Cid Bastos, Understand the Dynamic Theory of Organizational Knowledge Creation , International Journal for Innovation Education and Research: Vol. 7 No. 9 (2019): International Journal for Innovation Education and Research
- Fernanda Koehler, Patsy Geraldine Balconi Mandelli, Dorzeli Salete Trzeciak, Lia Caetano Bastos, Modeling of the Certification Process for Physiotherapy services , International Journal for Innovation Education and Research: Vol. 8 No. 10 (2020): International Journal for Innovation Education and Research
- Fernanda Koehler, Lia Caetano Bastos, Rogério Cid Bastos, Patsy Geraldine Balconi Mandelli, Strategic information quality utilizing the House of Quality , International Journal for Innovation Education and Research: Vol. 8 No. 10 (2020): International Journal for Innovation Education and Research