Process optimization of an emergency unit, using the quality tools, MASP and PDCA

Authors

  • Jordan Victor Trindade
  • David Barbosa de Alencar ITEGAM
  • Alexandra Priscilla Tregue Costa
  • Antônio Estanislau Sanches

DOI:

https://doi.org/10.31686/ijier.vol7.iss10.1762

Keywords:

Quality Tools, Prompt Service, MASP, PDCA

Abstract

Quality is one of the main points addressed in an organization, is a differential for its survival. In addition, it has a relevant importance when it comes to customer service and satisfaction. The present study started with the question of how to improve the quality of care provided to users in an emergency care unit. Through studies will be presented in this article internal processes related to hospital care, which will be used quality tools and through the MASP tool and through the PDCA cycle identified problems, through these tools will be suggested corrective and preventive actions.

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Published

2019-10-01

How to Cite

Victor Trindade, J., Barbosa de Alencar, D., Tregue Costa, A. P., & Estanislau Sanches, A. (2019). Process optimization of an emergency unit, using the quality tools, MASP and PDCA. International Journal for Innovation Education and Research, 7(10), 174-187. https://doi.org/10.31686/ijier.vol7.iss10.1762

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