Loading time monitoring via individual control charts
DOI:
https://doi.org/10.31686/ijier.vol7.iss10.1782Keywords:
control charts, variability, loading timeAbstract
In quality control we find techniques that come from different fields, because the objective is to reduce the variability in quality characteristics, these are control and adjustment of processes. In this work, the individual control charts (Xind and Rm) were used to monitor the loading time of a truck measured during 60 consecutive days of a cargo transport company in Rio Grande do Sul. The results showed that the process is out of control both in average and variability, requiring a systematic monitoring in order for the company to maintain the quality of services provided to its customers.
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References
[1] BASTIDAS, G.; NERY, R.; CARVALHO, M.M. Uso do QFD no Setor de Serviços: Avaliação de uma Transportadora Rodoviária de Carga. Salvador: Anais do XXI ENEGEP, 2001.
[2] BUCHAIM, J. G.; BARBOSA NETO, P. R. Controle estatístico do processo fundamental. São Paulo: QPB .Consultoria e Treinamento, 1994.
[3] CONOVER, W. J. (1971). Practical nonparametric statistics. New York: John Wiley.
[4] DEMING, W. E. Qualidade: a revolução da administração. Rio de Janeiro: Saraiva, 1990.
[5] DENTON, D. K. Qualidade em Serviços. São Paulo: Mac Graw-Hill, 1990.
[6] FIGUEIREDO, K.; WANKE, P. Ferramentas da Qualidade Total Aplicadas no Aperfeiçoamento do Serviço Logístico. Disponível em www.cel.coppead.ufrj.br/fs-public-htm. Acessado em 20/05/04, 2000.
[7] GOMES, C. F. S. & RIBEIRO, P.C.C. Gestão da Cadeia de Suprimentos Integrada à Tecnologia da Informação. São Paulo: Thomson, 2004.
[8] MONTGOMERY, D. C. Introduction to Statistical Quality Control, 4th ed. New York: John Wiley, 2000.
[9] PARREIRAS, R. Marketing de Transporte de Cargas. São Paulo: MacGraw-Hill, 1990.
[10] RUSSO, S. L.; CAMARGO, M.E.; FABRIS, J. P. Applications of Control Charts Arima for Autocorrelated Data. In: InTec. (Org.). Latest Research into Quality Control. (Org.). Applications of Control Charts Arima for Autocorrelated Data. 1ed., 2012, v. 1, p. 1-30.
http://dx.doi.org/10.5772/50990.
[11] SHEWART, W. A. Economic Control of quality of Manufactured product. New York, D. Van Nostrand Company, INC. 1931.
[2] BUCHAIM, J. G.; BARBOSA NETO, P. R. Controle estatístico do processo fundamental. São Paulo: QPB .Consultoria e Treinamento, 1994.
[3] CONOVER, W. J. (1971). Practical nonparametric statistics. New York: John Wiley.
[4] DEMING, W. E. Qualidade: a revolução da administração. Rio de Janeiro: Saraiva, 1990.
[5] DENTON, D. K. Qualidade em Serviços. São Paulo: Mac Graw-Hill, 1990.
[6] FIGUEIREDO, K.; WANKE, P. Ferramentas da Qualidade Total Aplicadas no Aperfeiçoamento do Serviço Logístico. Disponível em www.cel.coppead.ufrj.br/fs-public-htm. Acessado em 20/05/04, 2000.
[7] GOMES, C. F. S. & RIBEIRO, P.C.C. Gestão da Cadeia de Suprimentos Integrada à Tecnologia da Informação. São Paulo: Thomson, 2004.
[8] MONTGOMERY, D. C. Introduction to Statistical Quality Control, 4th ed. New York: John Wiley, 2000.
[9] PARREIRAS, R. Marketing de Transporte de Cargas. São Paulo: MacGraw-Hill, 1990.
[10] RUSSO, S. L.; CAMARGO, M.E.; FABRIS, J. P. Applications of Control Charts Arima for Autocorrelated Data. In: InTec. (Org.). Latest Research into Quality Control. (Org.). Applications of Control Charts Arima for Autocorrelated Data. 1ed., 2012, v. 1, p. 1-30.
http://dx.doi.org/10.5772/50990.
[11] SHEWART, W. A. Economic Control of quality of Manufactured product. New York, D. Van Nostrand Company, INC. 1931.
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2019-10-01
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Copyright (c) 2019 Maria Emilia Camargo, Walter Priesnitz Filho, Suzana Leitão Russo, Angela Isabel dos Santos Dullius, Ademar Galelli, Marta Elisete Ventura da Motta
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CAMARGO, M. E., Priesnitz Filho, W., Leitão Russo, S., dos Santos Dullius, A. I. ., Galelli, A., Ventura da Motta, M. E., & Biegelmeyer, U. H. . (2019). Loading time monitoring via individual control charts. International Journal for Innovation Education and Research, 7(10), 331-338. https://doi.org/10.31686/ijier.vol7.iss10.1782
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