Implementation of 5S Program in a Building Site of a Predial Reform in Manaus City

Abstract

The 5S Program is a quality tool that aims to restructure and improve the processes of teamwork production, system rationalization, desperation changes and especially the change of attitude of employees using a new work culture. In this situation, the article demonstrates the importance of implementing the 5S Quality Program in a monument to the city of Manaus - I am, with the purpose of improving the service provided to clients. The method used for the development of the work was a case study, based on the following steps: data collection, PDCA action plan, using Ishikawa, Flowchart and Gut Matrix tools. The results obtained consisted of the following occurrences in the environment were evident, such as: more organized environments, reduction of waste, availability of spaces in the monument to the work, easy access to equipment, as well as commitment of employees to the principles of 5S and research in relation to the execution of the program, to realize how much the changes provided by this instrument improve the area and way of working.