Application of queuing theory to a financial institution in the public service sector in the city of Manaus

• Alyne Carvalho Farias

  Author

• David Barbosa de Alencar

  ITEGAM

  Author

• Alexandra Priscilla Tregue Costa

  Author

• Antônio Estanislau Sanches

  Author

This paper aims to apply queuing theory to a banking service system. Financial institutions are known to attract large audiences on a daily basis, generating long and lengthy queues. Based on empirical knowledge, it is common to use seasonality to explain the increase and decrease in the flow of people in the agencies, either because it is the payment week of a wallet, the workers' lunchtime. This paper aims to apply the theory in a system, with the objective of increasing the company's competitiveness, so that it is remembered as the customer's first choice.

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