Organizational learning: A case study resulting from the investments programming in a credit union in Santa Catarina - Brazil

Leonard Almeida de Moraes; Juliano Keller Alvez; Édis Mafra Lapolli; Andréa Valéria Steil

doi:10.31686/ijier.vol7.iss4.1427

Authors

Leonard Almeida de Moraes Federal University of Santa Catarina, Brazil
Juliano Keller Alvez Federal University of Santa Catarina, Brazil
Édis Mafra Lapolli Federal University of Santa Catarina, Brazil
Andréa Valéria Steil Federal University of Santa Catarina, Brazil

DOI:

https://doi.org/10.31686/ijier.vol7.iss4.1427

Keywords:

Organizational Learning, 4i framework, Credit Unions

Abstract

Organizational Learning (OL) is a research area that presents several approaches to understand how an organization learns. Among the most present approaches in research, we have the 4i framework that proposes the OL through four subprocesses: intuition, interpretation, integration and institutionalization. This study sought to understand how the OL process occurred in the investments programming in a Credit Union in Santa Catarina, southern Brazil. Two employees directly involved with the Programmed Future program were interviewed. The report draws a parallel between the subprocesses of the 4i framework and the learning processes that took place in the Union.

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Author Biographies

Leonard Almeida de Moraes, Federal University of Santa Catarina, Brazil

Postgraduate Program in Engineering and Knowledge Management
Juliano Keller Alvez, Federal University of Santa Catarina, Brazil

Postgraduate Program in Engineering and Knowledge Management
Édis Mafra Lapolli, Federal University of Santa Catarina, Brazil

Postgraduate Program in Engineering and Knowledge Management
Andréa Valéria Steil, Federal University of Santa Catarina, Brazil

Postgraduate Program in Engineering and Knowledge Management

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