A Proposal to Implement a Business Guidance Service (BGS) Manual Based on Business Process Management (BPM) Methodology: A Case Study in a Public Company in the Amazonas State

• Célio Nascimento Vinhorte

  Author

• David Barbosa de Alencar

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  Author

• Alexandra Priscillar Tregue Costa

  Author

• Antônio Estanislau Sanches

  Author

The public company operates directly focused on providing services to clients operating in the Amazon trade sectors. This paper aims to present a previous study on the proposal to implement a Business Guidance Service Manual (BGS) in a public company in the State of Amazonas through the Business Process Management (BPM) methodology.

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